Privacy Policy

1.1 Account & Profile Information

• Full name and display name
• Email address
• Mobile number (used for account verification and notifications)
• Profile picture (optional)
• Password (stored in encrypted/hashed form - never in plain text)

1.2 Ticket Listing Information

When you list a ticket for sale, you provide:

• Event name, date, venue, and ticket category
• Number of tickets and asking price
• Ticket type (e-ticket, wristband, physical, app-based transfer)
• Ticket confirmation email or booking confirmation (submitted for verification purposes only)

1.3 In-App Chat & Communication Data

Fomo provides a built-in messaging system for buyers and sellers to communicate directly within the Platform:

• All messages sent via Fomo’s in-app chat are stored on our secure servers.
• Message content, timestamps, and participant identifiers are retained.
• Fomo does not routinely read, monitor, or analyse individual chat conversations.

Chat data is accessed by authorised Fomo personnel only when:

• A dispute, complaint, or objection is formally raised by a user through the Platform’s dispute resolution mechanism
• Investigating potential fraud, scams, fake listings, or platform policy violations
• Required by a valid legal order, court direction, or regulatory authority

Chat logs may be used as evidence in investigations and are subject to Fomo’s data retention schedule described in Section 9.

1.4 Transaction & Activity Data

• Listings viewed, bookmarked, or enquired about
• Events followed and alerts configured
• Seller and buyer activity history on the Platform
• Reports submitted (e.g., reports of suspicious listings)

1.5 Automatically Collected Technical Data

• Device model, operating system version, and app version
• IP address and approximate location (city/region level)
• Unique device identifiers and advertising identifiers (where applicable and permitted)
• Log data: pages visited, features used, time spent, error logs
• Push notification tokens (to send event alerts you have opted into)

1.6 Payment-Related Information

Fomo does not currently process payments directly on the Platform. Transactions occur peer-to-peer between buyers and sellers. We do not collect, store, or process credit/debit card numbers, UPI IDs, or bank account details. If payment processing is introduced in future, this Policy will be updated and you will be notified.

2.1 Core Platform Functionality

• Creating and managing your account
• Processing and displaying ticket listings
• Operating the in-app messaging system
• Sending event alerts and push notifications you have opted into
• Enabling ticket verification before listings go live

2.2 Trust, Safety & Fraud Prevention

• Verifying ticket authenticity before listing publication
• Detecting and investigating fake listings, duplicate QR codes, and relisting scams
• Reviewing chat communications when a formal dispute or objection is raised
• Taking action against users who violate our policies
• Maintaining the integrity of the verified listings system

2.3 Legal Compliance

• Complying with applicable Indian laws and regulations, including the IT Act, 2000, Consumer Protection Act, 2019, and relevant state laws
• Responding to valid legal requests, court orders, or directions from law enforcement or regulatory authorities
• Maintaining records as required by law

2.4 Platform Improvement

• Analysing aggregate, anonymised usage patterns to improve features and performance
• Conducting internal research to develop new features (e.g., community, attendance badges)
• Diagnosing technical issues and bugs

2.5 Communication

• Sending transactional notifications (e.g., listing status updates, dispute outcomes)
• Sending product announcements and feature updates (you can opt out at any time)
• Responding to customer support requests

3.1 Storage

3.2 Access Controls

Access to chat data is strictly controlled:

• Messages are NOT visible to general Fomo staff or support agents as part of routine operations.
• Access is granted only to specifically authorised personnel on a need-to-know basis.
• All internal access to chat data is logged and audited.

3.3 When Chat Data Is Accessed

Fomo will access chat content only in the following circumstances:

• A user formally raises a dispute, complaint, or objection through the Platform’s dispute resolution system. In such cases, we may review the relevant chat thread as part of investigating the matter.
• We have reasonable grounds to suspect fraud, fake ticket distribution, scam activity, or a serious violation of our Terms of Service.
• We receive a valid legal order, warrant, or regulatory direction requiring disclosure.
• It is necessary to protect the safety of a user or a third party in an emergency.

3.4 User Responsibility in Chat

Users are responsible for the content they send via the in-app chat. You must not:

• Share sensitive personal information such as full government ID numbers, financial account details, or passwords in chat
• Use the chat to harass, threaten, or defraud other users
• Share or request the sharing of copyrighted content in violation of applicable law

4.1 With Other Users (Controlled Disclosure)

When you list a ticket on Fomo, the following information is visible to other users on the Platform:

• Your display name and profile picture
• Your listing details (ticket category, price, description)

Importantly: your mobile number, email address, and full chat history are not publicly visible. Contact between buyers and sellers occurs exclusively through the in-app messaging system.

4.2 With Service Providers

We may engage trusted third-party service providers who process data on our behalf, subject to confidentiality obligations:

• Cloud hosting and server infrastructure providers
• Analytics tools (processing anonymised, aggregated data only)
• Push notification delivery services
• Customer support tooling

All service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.

4.3 Legal Disclosure

We may disclose your information, including chat logs, to law enforcement, courts, or regulatory authorities when:

• Required by a valid court order, summons, or legal process under Indian law
• Necessary to protect the rights, property, or safety of Fomo, its users, or the public
• Required to comply with applicable law or regulation

We will notify affected users of such disclosures where legally permitted to do so.

4.4 Business Transfers