Question 1

What are Official Tickets on Fomo?

Accepted Answer

What are Official Tickets on Fomo?

Official Tickets are ticket booking opportunities offered through Fomo. Fomo facilitates the booking, collects payment, coordinates fulfilment, and provides customer support. The underlying ticket, receipt, or booking confirmation is issued, supplied, or fulfilled through a ticket procurement partner, promoter, authorised supplier, primary ticketing platform, or fulfilment partner.

Official Tickets are not peer-to-peer resale listings. You book through Fomo instead of buying from an individual seller.

Question 2

How do Official Tickets on Fomo work?

Accepted Answer

Choose an Official Ticket for your event, select the quantity, and review the ticket category, delivery method, transfer details, fees, and total payable amount. Enter the exact name and contact details required for ticket issuance, then complete payment through Fomo's checkout.

After payment is confirmed, Fomo coordinates the booking with the relevant fulfilment partner. The partner issues the valid ticket, receipt, or booking confirmation using the delivery method shown for that listing, and Fomo updates your order status and supports you until fulfilment is complete.

Question 3

Are Official Tickets on Fomo genuine?

Accepted Answer

Are Official Tickets on Fomo genuine?

Official Tickets are fulfilled through Fomo's ticket procurement and fulfilment network rather than an individual reseller. The valid ticket, receipt, or booking confirmation is issued or supplied through the relevant partner, and Fomo is responsible for coordinating its issuance or delivery under the Official Ticket terms.

This is different from the point-in-time “Fomo Verified” check used for peer-to-peer resale listings. Official Tickets carry Fomo's own delivery obligation and dispute process.

Question 4

Who issues or supplies an Official Ticket?

Accepted Answer

The underlying ticket, receipt, or booking confirmation is issued, supplied, or fulfilled by the relevant ticket procurement partner, event promoter, authorised supplier, primary ticketing platform, or fulfilment partner. Fomo is the customer-facing platform that facilitates the booking, collects your payment, coordinates fulfilment, and handles customer support.

Question 5

Does Fomo own or resell Official Tickets?

Accepted Answer

No. Fomo does not purchase, own, hold, or resell the underlying Official Ticket. Fomo facilitates your booking and may act as a commission agent of the relevant partner for payment collection, ticket issuance coordination, and customer support.

Question 6

Why can an Official Ticket be available on Fomo when it is not shown on the primary ticketing page?

Accepted Answer

Event inventory can be distributed through more than one channel. Promoters, authorised suppliers, and fulfilment partners may receive allocations that are separate from the inventory displayed on a primary ticketing website or app.

When one of those allocations is made available through Fomo, you can book it as an Official Ticket even if the same category is not currently visible through the primary public sale. Availability is event-specific and can change as partner inventory changes.

Question 7

Do I need to contact the promoter or fulfilment partner myself?

Accepted Answer

Usually, no. Fomo coordinates ordinary Official Ticket fulfilment and customer support for you. You only need to follow a partner-specific or venue-specific instruction when it is clearly disclosed on the listing, such as collection of a physical ticket, wristband, or pass at a designated location.

Question 8

Why are some Official Tickets on Fomo cheaper than the official ticketing page?

Accepted Answer

Some Official Tickets may cost less because Fomo can receive inventory through a partner or promoter channel with a different commercial arrangement, commission structure, or promotion from the primary public ticketing page. When that creates a better effective price, Fomo may pass that value to the buyer.

A lower price does not mean the ticket is used or a peer-to-peer resale ticket. Always compare the same event date, ticket category, quantity, and final payable amount. Fomo does not claim that every Official Ticket will be cheaper.

Question 9

Does a cheaper Official Ticket mean it is less valid or has worse access?

Accepted Answer

No. A lower price by itself does not make a ticket less valid. The ticket category, section, quantity, and any event-specific conditions are shown on the Official Ticket listing. Compare those details with the primary ticketing option before booking so you are comparing the same access category.

Question 10

What is included in the Official Ticket price?

Accepted Answer

Your order summary shows the ticket subtotal and the final amount payable before you proceed to payment. Depending on the event and order, the total may include a convenience charge, applicable GST on Fomo's fee, a delivery fee, or an eligible coupon discount.

Review the complete order summary rather than comparing only the headline ticket price. The final checkout amount is the amount Fomo collects for that order.

Question 11

Does Fomo charge a convenience fee or delivery fee on Official Tickets?

Accepted Answer

Fomo may charge or retain a commission, convenience fee, service fee, or booking facilitation fee under its arrangement with the relevant partner. A delivery fee may also apply for some fulfilment methods. Any buyer-facing amount payable is shown in the order summary before payment, including applicable taxes and discounts.

Question 12

How do I pay for an Official Ticket?

Accepted Answer

Official Ticket payments are completed through Fomo's checkout using Razorpay or another payment processor operated by Fomo. The payment methods available to you are the methods displayed by the payment processor at checkout. Fomo collects the total payable amount for the booking; you do not pay an individual seller.

Question 13

Can I negotiate an Official Ticket price, and can the price change?

Accepted Answer

Official Ticket prices are not negotiated through seller chat. The price and availability come from Fomo's Official Ticket inventory and partner arrangement. They can change before you complete payment if inventory, fees, promotions, or availability change. Your order summary confirms the payable amount before checkout.

Question 14

How does Fomo fulfil an Official Ticket order?

Accepted Answer

Official Ticket fulfilment follows five steps: you place the order and provide the required transfer details; Fomo confirms your payment; Fomo sends the booking details to the relevant partner; the partner issues the ticket, receipt, or booking confirmation; and Fomo updates the order as issued or delivered.

For account-based tickets, issuance is normally made to the ticketing account connected to the email address or phone number you entered. Other delivery methods are disclosed on the specific listing.

Question 15

What details do I need to provide for Official Ticket fulfilment?

Accepted Answer

Provide your exact legal name and the correct email address and phone number for the account that should receive the ticket. Where the event requires identity matching, your name must match your government-issued photo ID.

Check every transfer detail before payment. Incorrect or mismatched information can delay issuance or cause entry problems for which Fomo may not be responsible.

Question 16

Where will my Official Ticket be issued?

Accepted Answer

For account-based fulfilment, your ticket is issued to the destination ticketing account linked to the email address or phone number entered at checkout, such as your BookMyShow, District, Skillbox, or other applicable ticketing account. The relevant destination depends on the event.

If the event uses an e-ticket, physical ticket, wristband, mobile transfer, or venue pickup instead, the listing and order details will show that delivery method.

Question 17

How long does Official Ticket delivery take?

Accepted Answer

Official Tickets are normally issued within 1–3 business days after your order is confirmed. If the event is very close, the expected timing may shorten to one business day or issuance before the event.

The formal delivery obligation in Fomo's Terms is to ensure that a valid ticket, receipt, or booking confirmation is issued before the event's official start time. Physical tickets and wristbands follow the timeline disclosed on the specific listing.

Question 18

Why is my Official Ticket not issued instantly?

Accepted Answer

Official Ticket fulfilment can require the partner to validate the allocation, register your transfer details, and issue the ticket through the event's ticketing system. That partner-side process is why payment confirmation and ticket issuance can happen at different times.

You can follow the status in your Fomo orders. A confirmed payment means the order is being processed; it does not always mean the destination ticketing platform has already issued the ticket.

Question 19

What delivery methods can an Official Ticket use?

Accepted Answer

Delivery can be an e-ticket, a transfer to your ticketing account, a physical wristband, a physical ticket, or venue or box-office pickup. The method varies by event and ticket category. The delivery method and any special collection instructions shown on the specific Official Ticket listing control your order.

Question 20

What do the Official Ticket order statuses mean?

Accepted Answer

Processing means the order or payment is still being processed. Paid means your payment is confirmed. Order Confirmed means the booking has been accepted and ticket issuance is being coordinated. Tickets Issued or Delivered means the ticket, receipt, or booking confirmation has been issued using the stated delivery method.

Refund Pending and Refunded show the progress of an approved refund. Failed or Expired means the order did not complete; place a new order only after checking whether any payment was captured.

Question 21

Can I change the transfer name, email, or phone number after payment?

Accepted Answer

Check and edit your transfer details before payment whenever possible. If you notice a mistake after payment, contact Fomo support immediately with your order ID and the correct information. A change may not be possible after the partner has started or completed issuance, so Fomo cannot promise that late corrections will be accepted.

Question 22

How will I know when my Official Ticket is issued?

Accepted Answer

Fomo updates your order status when issuance is completed. For account-based delivery, also check the destination ticketing account linked to the details entered at checkout. Once the order says Tickets Issued or Delivered, the ticket should already appear through the stated delivery channel.

If the status says issued but you cannot find the ticket, verify that you are checking the correct account and contact support with your Fomo order ID.

Question 23

What happens if Fomo does not issue my Official Ticket before the event?

Accepted Answer

If Fomo fails to ensure that a valid ticket, receipt, or booking confirmation is issued before the event's official start time, you are eligible for a full refund of the Total Amount Paid under the Terms.

If the underlying ticket value has already been settled to a partner, the timing of that component depends on Fomo receiving, recovering, or reversing it. Fomo processes the eligible refund within seven business days after the relevant amount is received, recovered, or reversed.

Question 24

Can I cancel, return, or exchange an Official Ticket after payment?

Accepted Answer

No. Official Ticket purchases are final once payment is successfully processed. A change of plans, illness, travel disruption, late arrival, inability to attend, dissatisfaction with the lineup, weather, or a financial change does not create a right to cancel, return, or exchange the ticket.

Refunds apply only in the circumstances described in the Terms, including qualifying event cancellation, failure to issue before the event, or a proven invalid ticket with complete dispute evidence.

Question 25

What happens if the event is officially cancelled?

Accepted Answer

If the primary organiser officially cancels the event and it is not rescheduled, the Official Ticket transaction is voided. Fomo coordinates recovery or reversal of the underlying ticket value and refunds the Total Amount Paid, including Fomo's convenience fee.

Fomo processes the refund within seven business days after the corresponding underlying ticket value has been received, recovered, or reversed. You do not need to raise an invalid-ticket dispute for an official event cancellation.

Question 26

What happens if the event is postponed, rescheduled, or moved?

Accepted Answer

The Official Ticket normally remains valid for the rescheduled date or changed venue, so a date, time, or venue change alone does not create a right to a refund. If the primary organiser offers a blanket cash refund to affected original ticket holders, Fomo coordinates with the relevant partner and processes the applicable refund after the corresponding value is received, recovered, or reversed.

Question 27

What should I do if my Official Ticket is rejected at the venue?

Accepted Answer

Contact Fomo at support@fomo-live.com within 24 hours of the event's official start time and include all evidence required by the Official Ticket dispute process. Do not wait until after the 24-hour window.

A proven invalid ticket can qualify for a full refund of the Total Amount Paid when the dispute is submitted on time with complete evidence. Fomo's liability does not extend to indirect costs such as travel, accommodation, transport, lost leave, or loss of enjoyment.

Question 28

What evidence is required for an invalid-ticket or denied-entry dispute?

Accepted Answer

Submit all three items within the 24-hour dispute window: a continuous, unedited, timestamped video or a clear photograph taken at the venue entry gate showing the rejected scan and your Fomo order ID; geo-located evidence confirming your presence at the venue; and the Fomo order ID plus the event name shown on the booking confirmation.

Disputes without all required evidence may not be processed. Preserve the original files and do not edit the video, photograph, timestamp, or location information.

Question 29

How quickly must I raise an Official Ticket dispute, and when will Fomo respond?

Accepted Answer

Submit an Official Ticket dispute to support@fomo-live.com within 24 hours of the event's official start time. Under the current Terms, Fomo acknowledges a complete dispute submission within 12 hours and provides a determination within five business days.

Claims submitted after the 24-hour window, or without the required evidence, may not be processed.

Question 30

How long does an eligible Official Ticket refund take?

Accepted Answer

Refund timing depends on the reason and whether the underlying ticket value has already been settled to a partner. When recovery or reversal from a partner is required, Fomo processes the eligible refund within seven business days after that amount is received, recovered, or reversed.

Approved refunds are normally returned to the original payment method unless the payment processor or applicable law requires another method.

Question 31

How do I contact Fomo about an Official Ticket order?

Accepted Answer

Email support@fomo-live.com and include your Fomo order ID, event name, and a clear description of the issue. Official Ticket support and disputes are handled by Fomo; the peer-to-peer resale chat is not the support channel for Official Ticket purchases.

Question 32

What is the difference between an Official Ticket and a resale listing on Fomo?

Accepted Answer

An Official Ticket is booked through Fomo: Fomo collects payment, coordinates fulfilment through a partner, and handles customer support and the remedies stated in the Terms. A resale listing is posted by an individual seller: Fomo provides discovery and a point-in-time verification check, but the buyer and seller arrange payment and transfer directly.

The two flows have different payment methods, responsibilities, protections, and dispute processes.

Question 33

How is payment different for Official Tickets and resale tickets?

Accepted Answer

For an Official Ticket, you pay Fomo through its checkout and payment processor. For a peer-to-peer resale listing, payment is made directly between the buyer and seller outside Fomo, using the method they agree.

Fomo does not collect, hold, or intermediate P2P resale payments and cannot reverse a direct transfer made to a seller.

Question 34

Does the “Fomo Verified” badge apply to Official Tickets?

Accepted Answer

No. “Fomo Verified” applies only to peer-to-peer resale listings and describes a point-in-time verification of the seller's original booking confirmation. Official Tickets use Fomo's fulfilment and delivery obligation instead of the resale verification badge.

Question 35

Should I choose an Official Ticket or a verified resale ticket?

Accepted Answer

Choose an Official Ticket when you want to pay through Fomo, have Fomo coordinate fulfilment, and use the Official Ticket support and dispute process. Consider a verified resale listing when Official Tickets are unavailable or when an individual seller offers the category or price you need.

For resale, remember that payment and transfer are directly between you and the seller, and the Fomo Verified badge is not a delivery or entry guarantee.

Question 36

How does peer-to-peer ticket resale work on Fomo?

Accepted Answer

An individual seller submits a ticket listing and the original booking confirmation required for Fomo's verification review. After approval, buyers can find the listing and contact the seller through Fomo.

The buyer and seller agree on the price, payment method, and transfer directly. Fomo is the discovery and verification platform for this flow; it is not the buyer, seller, escrow provider, or payment intermediary.

Question 37

What does “Fomo Verified” mean for a resale ticket?

Accepted Answer

“Fomo Verified” means that, at the time of listing, the seller demonstrated access to the original booking confirmation sent by the primary ticketing platform and the confirmation appeared to match the listing details.

It is a point-in-time trust signal, not insurance or a guarantee of entry. It does not guarantee that the seller still holds the ticket, that the ticket remains transferable, that the issuer will not cancel it, or that the seller will complete the transaction.

Question 38

How does Fomo verify a resale listing?

Accepted Answer

The seller must submit the original, unaltered ticket confirmation email showing the booking reference, event details, ticket category or seat information, and registered buyer email. Fomo reviews that confirmation before the listing goes live.

The review confirms that a matching booking appeared to exist at that time. Buyers must still check current availability, transfer eligibility, ID restrictions, and transaction details before paying the seller.

Question 39

How do I pay for a resale ticket on Fomo?

Accepted Answer

You pay the individual seller directly using the method you both agree, such as UPI, bank transfer, or an in-person payment. The payment happens outside Fomo, and Fomo does not hold it in escrow.

Because direct transfers may be difficult to reverse, confirm the current ticket, transfer method, seller details, event restrictions, and agreed refund terms before sending money.

Question 40

Are there fees for listing or buying resale tickets?

Accepted Answer

Browsing and listing peer-to-peer resale tickets on Fomo are currently free, and Fomo does not add a buyer checkout fee because P2P payment happens directly between buyer and seller. Policies can change, so review the current listing flow and platform notices before transacting.

Question 41

How do I sell a ticket on Fomo?

Accepted Answer

Create an account, choose the event, enter the ticket category, quantity, face value, asking price, and delivery method, then submit the original booking confirmation for verification. Your listing becomes visible after it passes review.

Respond to buyers through Fomo, disclose all transfer or ID restrictions, and remove or mark the listing sold immediately after the ticket is sold or transferred. Double-listing or selling the same ticket more than once is prohibited.

Question 42

Is ticket resale legal in India, and can I set any price?

Accepted Answer

India does not have one blanket national prohibition covering every private ticket resale, but event terms, ticketing-platform rules, venue conditions, and state-specific laws can restrict resale or transfer. Sellers must check the original issuer's terms before listing.

Fomo is an anti-scalping platform and may remove exploitative or unlawful listings. Maharashtra also has specific restrictions affecting the above-face-value resale of certain tickets. This FAQ is general information, not legal advice.

Question 43

What if a resale ticket is non-transferable, the event changes, or a dispute occurs?

Accepted Answer

Confirm transfer and ID requirements before paying because some tickets require the original buyer or matching photo ID. For a cancellation, postponement, transfer failure, or payment dispute, the buyer and seller must resolve the outcome directly under their agreement and the original issuer's policy.

Fomo can review the listing, verification record, and in-app communication, remove listings, restrict accounts, and cooperate with a valid investigation, but it cannot compel a P2P seller to perform or refund a direct payment.

Question 44

What events and cities does Fomo cover?

Accepted Answer

Fomo covers ticketed live events across India, including concerts, music festivals, comedy shows, cricket, football, and other sports. Availability can include Official Tickets, verified resale listings, or both, depending on the event.

Fomo is active across major cities such as Mumbai, Delhi, Bengaluru, Hyderabad, Pune, Chennai, Kolkata, Goa, Jaipur, Chandigarh, and Gurugram, with coverage expanding wherever events and ticket inventory are available.

Question 45

How do I download or use Fomo?

Accepted Answer

Search for “Fomo live” on the Apple App Store or Google Play Store. You can also browse events and use supported features on the Fomo website at fomo-live.com. Creating an account lets you book Official Tickets, contact resale sellers, list tickets, follow events, and track orders.

Question 46

How do Fomo event alerts work?

Accepted Answer

Follow an event to receive an alert when relevant ticket availability is added. Alerts are especially useful when an event is sold out or when Official Ticket or verified resale inventory changes. Notification availability and preferences can be managed through your Fomo account.

Question 47

Can international visitors or NRIs book tickets through Fomo?

Accepted Answer

Yes, but some ticketing platforms require an Indian mobile number or an account connected to specific contact details. Before booking, check the delivery method, payment options, transfer-account requirements, and any ID conditions for the event. Enter contact details that can actually receive the ticket.

Question 48

What should I do if I see a suspicious listing or need help?

Accepted Answer

Report a suspicious resale listing through the available reporting option or contact Fomo support. For Official Ticket orders, email support@fomo-live.com with your order ID and event name. For suspected fraud, preserve the original listing, payment record, and in-app messages so Fomo can investigate and respond to any valid legal or regulatory request.